GP 2.8 Monitor and Control the Process
Appropriate visibility into the
process is maintained so that appropriate corrective action can be taken
when necessary. Monitoring and controlling the process involves
measuring appropriate attributes of the process or work products
produced by the process.
- Measure actual performance against the plan for performing the
process. The measures are of the process, its work products, and its services.
- Review accomplishments and results of the process against the
plan for performing the process.
- Review activities, status, and results of the process with the
immediate level of management responsible for the process and
identify issues. The reviews are intended to provide the immediate
level of management with appropriate visibility into the process.
The reviews can be both periodic and event driven.
- Identify and evaluate the effects of significant deviations from the
plan for performing the process.
- Identify problems in the plan for performing the process and in the
execution of the process.
- Take corrective action when requirements and objectives are not
being satisfied, when issues are identified, or when progress differs
significantly from the plan for performing the process.
There are inherent risks that should be considered before any of the corrective
actions are taken. Corrective action may include:
- Taking remedial action to repair defective work products or services
- Changing the plan for performing the process
- Adjusting resources, including people, tools, and other resources
- Negotiating changes to the established commitments
- Securing change to the requirements and objectives that have to be satisfied
- Terminating the effort
- Track corrective action to closure.