Objectively Evaluate Processes

Objectivity in quality assurance evaluations is critical to the success of the project. A description of the quality assurance reporting chain and how it ensures objectivity should be defined.

• Promote an environment (created as part of project management) that encourages employee participation in identifying and reporting quality issues.
• Establish and maintain clearly stated criteria for the evaluations. The intent of this subpractice is to provide criteria, based on business needs, such as the following:
  • What will be evaluated
  • When or how often a process will be evaluated
  • How the evaluation will be conducted
  • Who must be involved in the evaluation
• Use the stated criteria to evaluate performed processes for adherence to process descriptions, standards, and procedures.
• Identify each noncompliance found during the evaluation.
• Identify lessons learned that could improve processes for future products and services