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| Ref # | Source |
| 1 | Service Strategy |
| 2 | Service Transition |
| 3 | Service Operation |
| 4 | Continual Service Improvement |
| 5 | Peter Drucker |
| 6 | COBIT - ISACA |
| 7 | CMMI - CMU |
| 8 | eSCM-Service Portfolio - CMU |
| 9 | PRINCE2 - OGC |
| 10 | ISO 9000 |
| 11 | ISO/IEC 20000 |
| 12 | ISO 27001 |
| 13 | Enterprise Architecture - Gartner |
| 14 | Plan Do Check Act - W Edwards Deming |
| 15 | Balanced Scorecard - Kaplan/Norton |
| 16 | Service Oriented Architecture - OASIS |
| 17 | Management of Risk - OGC |
| 18 | Recommended Practice for Software Requirements Specification (IEEE 830) |
| 19 | The Software Engineering Body of Knowledge (SWEBOK) |
| 20 | Object management architecture - OMG |
| 21 | Common Information Model (CIM) - DMTF |
| 22 | Web-Based Enterprise Management (WEBM) - DMTF |
| 23 | Application Management Specification - IBM |
| 24 | Windows Management Instrumentation - Microsoft |
| 25 | Desktop Management Instrumentation - Windows |
| 26 | Six Sigma - Motorola Inc |
| 27 | Dynamics of Software Development - Jim McCarthy |
| 28 | Requirements engineering; examples of tacit and explicit knowledge (Maiden & Rugg, 1995) |
| 29 | Business Analysis - Deborah Paul and Donald Yeates |
| 30 | Principles of Data Management - Keith Gordon |
| 31 | Practical Data Migration - John Morris |
