Service Operations
1
Introduction
2
Serv. Mgmt.
3
Principles
4
Process
5
Activities
6
Organization
7
Consideration
8
Implementation
9
Issues
A
Appendeces
A.
Guidance
B.
Communications
C.
Kepner-Tregoe
D.
Ishikawa Diagrams
E.
Facilities Mgmt
F.
Access Control