Continuous Service Improvement Reference List

Visit www.iso.org for more information on:

Information Security Management Systems

Visit www.itgi.org for more information on COBIT. Visit www.isaca.org for more information on IS Audit.

Visit www.sei.cmu.edu/cmmi for more information on CMMI (Capability Maturity Model Integration).

Visit www.johnkotter.com for more information on Kotter's 'Eight Steps for Organizational Change'.

Six Sigma - www.ge.com/six sigma

Visit www.deming.org for more information on the W. Edwards Deming Institute@ and the Deming Cycle for process improvement.

Visit www.juran.com for more information on the Juran Institute.

Visit www.kepner-tregoe.com for more information on the Kepner-Tregoe method.

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