• ISO/IEC 20000 Information Technology Service Management
• ISO/IEC 27001 Information technology - Security techniques

Information Security Management Systems

• ISO/IEC 17799 Information technology - Security techniques Code of practice for Information Security Management
• ISO/IEC 19770 Information technology - Software asset management Part 1: Processes
• ISO/IEC 15504 Information technology - Process assessment

Visit www.itgi.org for more information on COBIT. Visit www.isaca.org for more information on IS Audit.

Visit www.sei.cmu.edu/cmmi for more information on CMMI (Capability Maturity Model Integration).

Visit www.johnkotter.com for more information on Kotter's 'Eight Steps for Organizational Change'.

• John P. Kotter, Holger Rathgeber, Peter Mueller and Spenser Johnson (2006) Our Iceberg Is Melting: Changing and Succeeding Under Any Conditions, St.,Martin's Press, ISBN-10: 031236198X, ISBN-13: 978-0312361983
  
• John P. Kotter (1999) What Leaders Really Do, Harvard Business School Press ISBN-10: 0875848974 ISBN-13: 978-0875848976
• John P. Kotter (1996) Leading Change, Harvard Business School Press ISBN-10: 0875847471 ISBN-13: 978-0875847474 John P. Kotter and Dan S. Cohen (2002) The Heart of Change: Real-Life Stories of How People Change Their Organizations, Harvard Business School Press ISBN-10: 1578512549, ISBN-13: 978-1578512546

• Peter S. Pande, Robert P. Neuman and Roland R. Cavanagh (2000) The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance, McGraw-Hill ISBN-10: 0071358064, ISBN-13: 978-0071358064
• Pete Pande and Larry Holpp (2001) What Is Six Sigma?, McGraw-Hill ISBN-10: 0071381856, ISBN-13: 978-0071381857 LEAN
• Michael L. George (2003) Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions, McGraw-Hill, ISBN-10: 0071418210 ISBN-13: 978-0071418218

Visit www.deming.org for more information on the W. Edwards Deming Institute@ and the Deming Cycle for process improvement.

Visit www.juran.com for more information on the Juran Institute.

• Joseph M. Juran and A. Blanton Godfrey (1998) Juran's Quality Handbook, 5th edition, McGraw-Hill Professional ISBN-10: 007034003X, ISBN-13: 978-0070340039

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