Service Strategy - Table 5.3 Common Business Objectives
Operational Financial Strategic Industry
Shorten development time Improve return on assets Establish or enhance strategic position Increase market share
Increase productivity Avoid costs Introduce competitve productd Improve market position
Increase capacity increase discretionary spending as a percentage of budget Increase professionalism of organization Increase repeat business
Increase reliability Decrease non-discretionary spending Improve customer satisfaction Take market leadership
Minimize risks Increase revenues Provide better quality recognized as producer of reliable or quality products or services
Improve resource utilization Increase margins Provide customized offerings Recognized as low price leader
Improve efficiencies Keep spending to within budget Introduce new products or services Recognized as compliant to industry standards