Service Design

1Introduction 2Serv. Mgmt. 3Principles 4Processes 5Tech Activities 6Organization 7Tech Considerations 8Implementation 9Challenges Appendeces

9. Challenges, Critical Success Factors and Risks

9.1Challenges 9.2Risk

9.1 Challenges

With every undertaking there will be challenges or difficulties to face and to overcome. This will be especially true when attempting to design new services and processes that meet the requirements of all stakeholders within the business. Experience has shown that the following will help to overcome the challenges:

Examples of challenges that may be faced include:

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9.2 Risks

There are a number of risks directly associated with the Service Design phase of the Service Lifecycle. These risks need to be identified to ensure that they are not realized. They include the following: If any of the PFSs for Service Design are not met, then the Service Design or Service Management process will not be successful.

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