Capacity Process Description

Triggers Service breach Capacity or performance events and alerts Exception reports Capacity and performance plan revisions Review of forecasts, reports and plans New/changed services requiring additional capacity Periodic trending and modelling results Business and IT plans and strategies Designs and strategies Agreements	Controls business / services / supporting services / technology interfaces Budget constraints Technology Products
Inputs Business, Service and IT information Component performance and capacity information Financial information Change information Workload Information	Processes Business Capacity Mgmt Service Capacity Mgmt Component Capacity Mgmt Threshold Mgmt and Control Demand Management Modelling and Trending Application Sizing Capacity Information Mgmt	Outputs Capacity Plan Service Level Management Financial Management Workload analysis and reports Capacity and performance reports
	Mechanisms CMIS CMS OLAs/UCs Capacity Plan Change Schedule	KPIs Forecasts produced on time Forecast usage Accuracy of forecasts Capacity maintained within defined ranges Reduced service outages/degradations caused by Capacity issues Reduced SLA breaches due to service degradation or poor component performance